Unreasonable Hospitality
Élevé Plastic & Reconstructive Surgery
Placed within arm’s reach in Dr. Familusi’s office is a go-to book that encapsulates her philosophy: “Unreasonable Hospitality, The Remarkable Power of Giving People More Than They Expect” by Will Guidara. The pages within resonated deeply with Dr. Familusi and assisted in the vision she has always had for a dream practice. If you have not read it, Dr. Familusi will gladly lend you a copy. Inspired by Guidara’s journey of transforming Eleven Madison Park into the best restaurant in the world through extraordinary hospitality, Dr. Familusi aims to bring that same level of care and connection to her patients in the world of procedures, and as it turns out, she has proved hospitality isn’t just for Michelin Star restaurants, but for any kind of customer looking for a place to feel cared for in an elevated manner.
Building genuine connections and creating unforgettable experiences for every patron is an ethos that aligns perfectly with Dr. Familusi’s vision for her practice here in Atlanta. She believes that every business, including a medical practice, can embrace the principles of hospitality to create extraordinary experiences, with life-changing results.
Dr. Familusi is committed to nurturing and advocating for her team. She understands that a supportive and motivated staff is crucial for providing exceptional care. By fostering a positive and encouraging environment, her team is inspired to go above and beyond for every single patient – any time, any day.
Her dream is to create an incredibly memorable experience from the moment a patient walks in the door to the end of their surgical journey. While excellent surgical results are a given, Dr. Familusi’s practice strives to be known for its unparalleled patient care and personal touches that transform the ordinary into the extraordinary.
Guidara’s philosophy, that every business can be a hospitality business and that extraordinary experiences are rooted in human connection and care, serves as a guiding light for Dr. Familusi. She is dedicated to finding the magic in what she does, for herself, her team, and most importantly, her patients.
This is Dr. Familusi’s own story, one that continues to be written and may one day be a book of its own—we can’t wait for you to be a part of it.